Facebook is said to be the next call center operator for major businesses. Facebook is known originally as the social platform where billions of users worldwide connect with friends and family through sharing their contents. For the past few years, it has become more complicated and expanded.
Recently, Facebook launched a compatibility in their Messenger that is believed to be used to expand the platform's social selling to customer service. Chatbots within the Messenger allows clients and automated chat support similar to those on E-commerce sites.
Due to Facebook's chat bots, it seems that the social media site will become the new call center operator. Since it has a global footprint that no business online can overpower.
Facebook announced last year that they plan to socially sell things to consumers via Messenger. This move attracts businesses to tap into a global market filled with billions of people.
Pinterest and Google following the launch of "Buy" buttons give customers the ability to make quick purchases. E-commerce sites have made purchasing goods easier by having products shown specifically tailored to your location.
Probably the most important technology Facebook has now is the video. Facebook alone has users viewing 100 million hours of videos a day through the mobile app.
In fact, in just one year, daily video views have increased from one billion to eight billion. VP for Facebook in Europe, Africa and Middle East, Nicola Mendelsohn, said that Facebook may become all videos in the next years, Tech Crunch reported.
Businesses in Facebook have increased their sales revenue from video advertisements on Facebook. The social platform proved to be successful socially and in the world of business. Facebook's ability to become a social seller and provide customer service depends on its ability to create new video technologies, Breitbart reported.
More businesses are using Facebook to share information, advertisements and news. It is the place where real businesses occur. Facebook as well as other e-commerce and social platforms, is in a period of digital transformation and users may one day hear a friendly person thanking you for contacting the call center support brought by Facebook.
