Completing the Free Application for Federal Student Aid (FAFSA) has historically been a daunting task for students and their families, with financial and asset questions causing stress.

The introduction of the redeveloped FAFSA under the federal FAFSA Simplification Act was aimed at simplifying this process. However, as the soft launch of the 2024-2025 FAFSA took place, technical glitches and obstacles have emerged, adding a layer of complexity for applicants.

Frustrated With FAFSA Challenges? Here's How To Cope
UNSPLASH / Elisa Ventur

Common Problems with the New FAFSA

Despite the intentions to streamline the FAFSA process, several technical issues have surfaced, creating challenges for students and their families. Problems range from difficulties in selecting the correct school due to the full name not displaying, to issues faced by parents without Social Security numbers and students incorrectly selecting their citizenship status. Some applicants have reported issues with signing the form, requiring them to sign out and sign back in to complete it.

While these problems are certainly frustrating, it's essential to recognize that many students have successfully submitted their applications. The Pennsylvania Higher Education Assistance Agency suggests that if the site is down for maintenance, applicants should check back later.

The Redesigned FAFSA: A Bumpy Start

The Department of Education launched the newly redesigned FAFSA on December 31, with a soft launch period that included planned outages to maintain and update the site for a better user experience. The form, which has been reduced from 108 questions to around 36, offers the advantage of linking to the IRS for automatic tax information transfer. This feature significantly reduces the financial questions that were previously challenging for families.

Tips for successfully completing the FAFSA include creating a StudentAid.gov account at least four days prior to attempting to fill out the form. This allows for necessary security checks to verify identity information. Students and contributors, such as parents or spouses, are advised to be prepared to complete the FAFSA together for a more seamless user experience. Importantly, there's no rush to complete the FAFSA, as the Department of Education will not transmit information to schools or agencies until late January 2024.

Sources for Free FAFSA Help

Acknowledging the challenges, families are encouraged to seek help if needed. Numerous resources are available for free FAFSA assistance. College access professionals in local areas often host events to assist families with FAFSA completion. Organizations like the Pennsylvania Higher Education Assistance Agency have teams strategically located throughout the state, partnering with schools and community organizations to guide families through the FAFSA process.

These events provide step-by-step assistance, often accompanied by college financial aid professionals to answer questions. Access partners also conduct financial aid nights, offering insights into financial aid options and the FAFSA and state grant application process. Families across the U.S. can find similar entities and nonprofits dedicated to assisting with the FAFSA process.

The Importance of Completing the FAFSA

Despite the initial challenges with the redesigned FAFSA, its significance in securing financial assistance for college cannot be overstated. Students are urged to complete the FAFSA every year they anticipate needing financial aid. While the Department of Education is actively addressing issues and providing workarounds, users experiencing difficulties should report them to the Federal Student Aid information center.

The FAFSA has undergone a significant transformation from its previous cumbersome version, aiming to simplify the financial aid application process and broaden access to federal student aid. While the new system may have encountered a rocky start, the commitment to providing accessible and streamlined financial assistance remains at the forefront of these changes. As students navigate this crucial application, the emphasis on perseverance and seeking available support becomes paramount.