It's the buzz of the consumer world. Korean electronics giant Samsung has another serious trouble waiting on the table. Months after its last recall of its troubled Galaxy Note 7 smartphone, the Korean firm has recalled another consumer products due to safety issues. This time it's different -- Samsung washing machines.
Samsung, which is still reeling from its troubled Galaxy Note 7 smartphone, has reached a tough decision when it recalled almost 2.8 million different models of the top-loader washers. The move follows after Samsung received more than 700 complaints about its troubled top-loading washers.
According to reports, the machines experience some kind of excessive vibrations that can make the lids of the machine pop off violently. while the laundry is still spinning, posing some injury from impact.
Samsung has already admitted that this could happen when bulky items are placed in the machine and washed at full speed. The machine's drum lose its balance, causing excessive vibrations that detaches the lid from the machine chassis.
Complaints started hitting Samsung a year ago, but the U.S. Consumer Product Safety Commission only announced on Friday that Samsung was issuing a massive recall, involving 2.8 million washing machines on 34 different models. The massive recall covered Samsung machines made between March 2011 and April 2016.
Reports said that the U.S. agency has received 733 complaints, in which nine people were reported injured from the top-loaders, including a broken jaw, injured shoulder and other fall-related injuries.
The U.S. agency suggested machine owners to use only the delicate cycle to wash bulky items because the lower spin speed would lessen the risk of impact injuries or property damage.
In a press statement, Samsung said that it will offer affected customers the option of a free unit repair, along with a one-year warranty extension, a rebate to buy a new washer from Samsung or other brands, or receive a full refund.
Samsung is no longer stranger to this kind of problem, the Korean company is already dealing with the recall of its 1 million Galaxy Note 7 smartphones, which can cause serious trouble while charging. In October, Samsung has stopped production on its Galaxy Note 7 series, after reports of batteries explosion. Around 2.5 million Galaxy Note 7 smartphones were recalled, hitting Samsung's mobile profit in the last quarter of this year.
